Privacy Policy
Last Updated: December 17, 2025
01. Introduction
At Elekoven ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or engage with our industrial thermal processing services.
As a provider of industrial equipment including ovens, furnaces, and custom thermal lines, our data collection is primarily focused on business-to-business (B2B) interactions to facilitate engineering consultations, equipment specifications, and order fulfillment.
02. Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide to us when you request a quote, download technical specifications, or contact our engineering team. This includes:
- Full Name & Job Title
- Company Name
- Email Address & Phone Number
- Shipping/Billing Address
Technical Data
Our servers automatically collect information when you access the site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the site.
03. How We Use Your Information
We use the information we collect to provide industrial thermal solutions tailored to your production needs. Specifically, we use your data to:
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Process Transactions: To generate quotes, process purchase orders, and arrange for the delivery and installation of equipment.
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Engineering Support: To communicate with you regarding technical specifications, temperature uniformity reports, and compliance validation (CQI-9, AMS2750).
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Service Improvements: To analyze usage trends and improve our website functionality and product offerings.
04. Cookies & Tracking
We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
05. Data Security
We implement appropriate technical and organizational security measures to protect the security of your personal information. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.
Contact Us
Elekoven Headquarters
Room 503, Insigma Industrial ParkYuhuatai District
Nanjing, Jiangsu, China
Email: privacy@elekoven.com
Phone: +86 25 0000 0000
If you have questions or comments about this policy, or if you would like to update, delete, or change any Personal Information we hold about you, please contact us using the information provided.
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